In order for our teams to provide you with timely, excellent support, your help request must include identifying details and clear descriptions of need. Help requests lacking specific detail and screenshots will be returned to requesters for completion, delaying resolution.
Avoid creating unnecessary back-and-forth: whether you submit a help request via the Canvas global navigation menu or email our departments directly, please provide us with adequate detail so that we can get to work for you!
Required Details
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Above: A screenshot of the help request form available through the help icon in the Canvas global navigation menu. |