UC San Diego Active Directory (AD) and UCSD email account is required for instructors to access UC San Diego’s Zoom. If you do not currently have an AD account (or if you are unsure), please contact your Program Representative and they can assist you.
- Note: UCSD Health email addresses are incompatible with the Extended Studies instance of Canvas and will not work as a primary email address for the purposes of using the Zoom/Canvas integration.
Error Message in Canvas/Zoom
Some users will see the following message when they click on the Zoom menu item from within their course:
Warning
User does not exist: instructor_user@gmail.com.
Error Code 1001 - INT_eb3917262e5aae1d
This means Canvas is unable to sync to your UCSD Zoom account.
Update your account with your UCSD Email address
To remedy we recommend that you update your email address in Instructorlink to your UCSD email so that your Canvas can sync to your Zoom account.
- If you signed up to teach for Extended Studies using a UCSD Health account, you will need to change your primary email address. How to change your email address (Instructors)
- Reach out to your program manager if you have questions about your email or need help changing your email.
- If you do not want to use the Zoom integration in Canvas you can still use Zoom through https://ucsd.zoom.us and post or email the meeting information to your class.