Some users will see the following message when they click on the Zoom menu item from within their course:
User does not exist: firstname.lastname@example.org.
Error Code 1001 - INT_eb3917262e5aae1d
This means Canvas is unable to sync to your UCSD Zoom account. To remedy we recommend that you update your email address in Instructorlink to your UCSD email so that your Canvas can sync to your Zoom account.
How to change your email address. Once you make this change in Instrcutorlink the email will be updated in Canvas at the next refresh.
- The email address you choose in Instructorlink is your primary contact for Extended Studies staff and students.
- If you do not want to use the Zoom integration in Canvas you can still use Zoom through https://ucsd.zoom.us and post or email the meeting information to your class.
UC San Diego Active Directory (AD) and UCSD email account is required for instructors to access UC San Diego’s Zoom. If you do not currently have an AD account (or if you are unsure), please contact your Program Representative and they can assist you.